Is this new change management approach the solution to our health IT woes?

An exploration of clinical transformation in technology as it relates to the Australian health care system

Dr Saini

The recent implementation of My Health Record by the Australian Digital Health Agency (ADHA), though well intentioned, has been met with a mixed reception. Whilst there is general in-principle support for a national electronic health record system, it seems that the issue is in its implementation. This article considers the case for change, current challenges and a new change management approach.


The Case for Change

When implemented effectively, health technology innovations can drive us closer towards achieving the Quadruple Aim – improving population health, patient experience, and clinician/care team experience while reducing costs.

I. Enhanced Health Care Delivery

Adopting digital technologies may enhance the delivery of health care and facilitate the clinician-consumer relationship. Information technology enables informational continuity, and provides a clear signal to patients that “someone knows who I am”. According to AMA President, Dr Tony Bartone:

“…access to [patients’] summary of the repository of their information [through My…

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Dr Jaspreet Saini

Dr Jaspreet Saini is a general practitioner (GP) working in Blacktown, western Sydney. Views are my own and do not represent those of any organisation I work for.